Volunteer Opportunities

Would you like to become one of our amazing retail volunteers? We are looking for enthusiastic volunteers to help in our shops.

Role:

Retail Assistants

Responsible to:

Retail Manager

Overall Objective:

To undertake general front of shop duties, contributing to the effective and efficient running of the charity’s retail service

Location:

Cockermouth

Workington

Hours:

To be agreed with the Retail Manager. Generally, a minimum of 4 hours per week on a rota system

Skills required:

• Good customer service and communication skills

• Good organisational skills

• Work well as part of a team

• Basic numeracy, literacy and IT skills

• Reliability and flexibility essential

• Positive and friendly attitude.

This is a voluntary position where no pay will be given, however it is our policy to pay reasonable expenses such as travel and associated costs.

Roles are subject to a one-month trial.

Key Responsibilities:

Customer service:

• Talk to customers and welcome them into the shop in a polite and friendly manner

• Receive donations brought into the shop

• Encourage donors to gift aid donations and assist with completion of relevant forms

• Help customers with any enquiries they may have

• Maintain good relationships with our neighbouring shops

Front of shop:

• Assist customers with purchases

• Perform money transactions using a till

• Answer telephone calls in a polite and friendly manner and communicate any messages to the right department

• Restock shelves and display goods in an attractive manner

Health and Safety:

• Ensure the shop is kept clean, tidy and free from hazards

• Adhere to the organisations health and safety procedures

• Undertake health and safety as required

General:

1. Respect the confidentiality of any information held in relation to past or present patients, carers, staff and other volunteers.

2. Undertake mandatory training via eLearning and any other training specific to the role.

3. Always act in accordance with the values and behaviours of Hospice at Home West Cumbria.

Role:

Finkle Street Reception Volunteer

Responsible to: 

Facilities and Compliance Supervisor

Overall Objective:

To be the first point of contact at our Therapy and Information Centre and to provide information on all the Hospice at Home West Cumbria services.

Location:

10 Finkle Street, Workington, CA14 2BB

Hours: 

Volunteer rota system of 3.5 hour shifts per day. Numbers and days of shifts to be agreed between volunteer and supervisor.

Current availability:

Monday: 9am - 12:30pm

Tuesday: 12:30pm - 4pm

Friday: 12:30pm - 4pm

Skills required:

No volunteering experience is required however the below skills are essential:

• good oral and written communication skills

• good listening skills

• customer service and administration experience

• experience of using IT systems including Microsoft Office (training can be provided to refresh skills if required).

This is a voluntary position where no pay will be given, however travel expenses can be refunded and out of pocket expenses as agreed with Supervisor.

Roles are subject to a one-month trial.

Key responsibilities:

1. To be the first point of contact for all visitors to the building providing a warm and friendly welcome

2. To answer all telephone enquiries and email, then direct them to the relevant department

3. To provide relevant information about Hospice at Home West Cumbria services, face-to-face, over the telephone or via email

4. Provide administrative support to Hospice at Home West Cumbria staff as and when required

5. Complete daily checklist of tasks

General:

1. Respect the confidentiality of any information held in relation to past or present patients, carers, staff and other volunteers.

2. Undertake mandatory training via eLearning and any other training specific to the role.

3. Always act in accordance with the values and behaviours of Hospice at Home West Cumbria.

4. You will be required to obtain a Standard DBS check – the cost of this will be refunded by Hospice at Home West Cumbria.

Role:

Bereavement Cafe Volunteer

Responsible to: 

Family & Bereavement Services Team Lead

Overall Objective:

As a Bereavement Café volunteer you will encourage attendees to engage with other members of the group, provide a listening ear, and ensure the smooth running of the group.

Location:

St John's in the Hall, Cleator Moor.

Hours: 

This role will be two hours every Friday lunchtime from 11.30am to 1:30pm.

Key Responsibilities:

1. To undertake general supportive tasks including:

· Preparing the venue at the beginning of the session and clearing away at the end of the session

· Meeting and welcoming new attendees, and introducing them to other attendees

· Encouraging group participation and interaction as deemed appropriate for the group

· Developing a supportive relationship with attendees

· Preparing beverages to group members as per facility and HHWC guidance

· Signing in attendees for fire evacuation purposes

2. To undertake the necessary mandatory training provided by Hospice at Home West Cumbria

3. To ensure that patient confidentiality is maintained

4. Feedback any concerns as soon as possible to the Bereavement Café Co-ordinator or Family and Bereavement Services Team Leader.

Roles are subject to a one-month trial.

Benefits:

There are a host of ways that you, as a volunteer, will benefit from being a Hospice at Home West Cumbria Volunteer.

1. You will meet new people and become part of the Hospice at Home West Cumbria community.

2. You will be contributing to the growth and development of Hospice at Home West Cumbria.

General:

1. Respect the confidentiality of any information held in relation to past or present patients, carers, staff and other volunteers.

2. Undertake mandatory training via eLearning and any other training specific to the role.

3. Always act in accordance with the values and behaviours of Hospice at Home West Cumbria.

4. You will need to undertake a Standard DBS check.