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We value your feedback about our services and use it to inform our service reviews and continuous improvement of our processes. We always like to hear about your experience, it is reassuring and motivating for us to know that we are meeting the high standards of service and care that we set for ourselves.

We would be grateful if you would complete this survey and share your experience of our service:

Overall, has the care you and your loved one received been to a satisfactory level?*
How likely are you to recommend our services to family and friends?*
Do you feel that you and your family were treated with compassion, dignity and respect?*
Do you feel you were provided with appropriate advice and information about our services?*
Overall, how was your experience of Hospice at Home West Cumbria?*
I consent to the information given to be used for funding applications and marketing purposes.*

We realise that things can sometimes go wrong, and people may not be happy with the service they have received. We are committed to providing excellent service to all our service users as set out in our Hospice Charter and we take all complaints seriously. We have a complaints policy and view all complaints as an opportunity to learn and make improvements.


In the case of a complaint, we will acknowledge and provide an initial response to you within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we aim to provide you with a full response within 20 working days.

For general feedback, you can use the contact form below or contact us using the following methods:

  • Call us on 01900 873173

  • Email us at info@hhwc.org.uk

  • Write to us at Hospice at Home West Cumbria, Therapy and Information Centre, 10 Finkle Street, Workington, Cumbria, CA14 2BB.

For complaints, they can be made:

  • in person at any Hospice at Home West Cumbria office

  • by telephone on 01900 705200 (clinical) or 01900 873173

  • by e-mail complaints@hhwc.org.uk

  • by letter to Julie Monk, Hospice at Home West Cumbria, Therapy and Information Centre, 10 Finkle Street, Workington, Cumbria, CA14 2BB.

Read our complaints leaflet

Let’s talk...

Please fill out the form to get in touch with us. We’ll get back to you as soon as we can.

Calling us

For home nursing, support at home, lymphoedema, family and bereavement services and complementary therapy enquiries, please call the clinical team direct on 01900 705200.

Office hours are Mon-Fri, 9am-5pm.