Our service users are always at the heart of all we do.

Your feedback is important to us. We value your feedback about our services and use it to inform our service reviews and continuous improvement of our processes, ensuring our services continually meet the highest of standards.

We always like to hear about your experience. It is reassuring and motivating for us to know that we are meeting the high standards of service and care that we set for ourselves. If you are particularly pleased with the care you have received or the service we provide, we would love to hear from you.

Sometimes we don’t get things right. We take all complaints seriously, whether they are received verbally or in writing. We have a complaints policy and view all complaints as an opportunity to learn and make improvements. We can send you a copy of our complaints policy on request using any of the contact methods listed below. In the case of a complaint, we will acknowledge and provide an initial response to you within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.

For general feedback, you can use the contact form below or contact us using the following methods:

  • call us on 01900 873173,
  • email us at info@hhwc.org.uk
  • write to us at Hospice at Home West Cumbria, Upper Floor, Cumbria House, New Oxford Street, Workington, Cumbria,  CA14 2NA 

For complaints, please direct your feedback to Julie Monk, Chief Executive Officer or Lorraine Dixon, Head of Care & Quality, using the following methods:

  • call Julie on 01900 873173, or Lorraine on 01900 705200
  • email us at complaints@hhwc.org.uk
  • write to Julie or Lorraine at Hospice at Home West Cumbria, Upper Floor, Cumbria House, New Oxford Street, Workington, Cumbria,  CA14 2NA 

Other Enquiries

For anything else...

Please get in touch by using the enquiry form below

Enquiry Form