Here at Hospice at Home West Cumbria we welcome hearing from our patients, their loved ones and people who are bereaved. Their experiences help us to learn what we do well and any improvements we can make to our care and support for people with a life limiting illness and their loved ones.
In order to really understand people’s experiences and if we are meeting the people of West Cumbria’s end of life and bereavement needs, we have developed a set of promises that we are making to every adult within our community.
These promises make up our new charter and were developed by a group of passionate people including patients, their loved ones and those bereaved who have experience of our services, as well as volunteers and staff members. We welcomed the opportunity to be guided by Health Watch Cumbria.
Please read our Charter HERE
As well as the promises we asked ‘What does Hospice at Home West Cumbria mean to you?’ and Eric, a patient, summed it up by saying, ‘Hospice at Home West Cumbria gives you a choice of supportive help through your journey with care and compassion.’
We want to share our promises with every person in West Cumbria, helping them to know, that at a difficult time, when facing illness and loss Hospice at Home West Cumbria is here to offer support and care. We will also ask people to share their experience with us by completing our new survey, so that we can ensure we are meeting our promises and continue to develop and deliver the very best care and support we can.
Thank you for reading our charter and please share with family and friends.