Quality Assurance

Hospice at Home West Cumbria (HHWC) provides specialised palliative and end of life care to the people of West Cumbria. Fundamental to keeping those who use our services safe is to maintain high quality services. How we intend to maintain and improve our quality is reported in our Quality Account.

Download Quality Account 2014-15

Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their job is to make sure that care provided by hospices meets government standards of quality and safety.

The Care Quality Commission carried out an unannounced inspection of Hospice at Home West Cumbria over 2 days in August 2015.  The inspection asks 5 questions:

Is the service safe?
Is the service effective?
Is the service caring?
Is the service responsive?
Is the service well-led?

Hospice at Home was rated GOOD for all 5 areas of inspection.

Everyone we spoke to whose relatives were or had received care from the service had only positive things to say about their experiences. Comments included, “They are so caring” and “A real community asset” and “So professional”. Staff were proud to be part of the organisation and set themselves high standards to deliver. We found that the service was well run and had measurable and verifiable processes in place to thoroughly monitor and assess the effectiveness of the care and support services it provided.”

Full 2015 CQC report

Clinical Governance Framework